Reopen Closed Ticket for Changes

There are customers who would like to reopen the closed tickets and do the modifications. Here are the steps

1. Give Permission to User

2. Add Automation Command

3. Add Action

4. Add Rule

Step 1: Permission

Open

Step 2: Add Automation Command

Open

and Mapping is

Step 3: Add Action

Step 4: Add Rule

and add Mapping as well.