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Reopen Closed Ticket for Changes

Reopen Closed Ticket for Changes

There are customers who would like to reopen the closed tickets and do the modifications. Here are the steps

DinePlan Version

2.293.1

  1. Give Permission to User

  2. Add Automation Command

  3. Add Action

  4. Add Rule

 

Step 1: Permission

 

Step 2: Add Automation Command

and Mapping is

Step 3: Add Action

Step 4: Add Rule

and add Mapping as well.

Looking for labels? They can now be found in the details panel on the floating action bar.

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